What are Otto & Bear's story letters?

Otto & Bear’s Letters are monthly illustrated story letters for children. Each letter blends nature-based storytelling, slow-mail magic and gentle adventures that nurture imagination, belonging and a calmer rhythm of childhood.

What age are the story letters for?

The story letters are designed for children aged 5–12, though younger children enjoy them read aloud and older ones connect with the calm, nature-rooted adventures.

How does the monthly story letter subscription work?

Each month, a new illustrated story letter arrives through the post. Children follow Otto the cat and Bear the boy through nature-led adventures, creating a screen-free ritual of imagination and grounding. You can choose monthly, yearly, or gift subscriptions.

Are the letters nature-based?

Yes. Each story letter is rooted in nature, inspired by real travels through Thailand, Costa Rica and Peru. The letters guide children into forests, mountains, rivers and night skies, nurturing a deeper connection with the natural world.

Are the story letters screen-free?

Yes. The Otto & Bear story letters are a fully screen-free storytelling experience. They focus on paper, imagination and a gentle monthly moment of calm.

Do you offer digital versions of the story letters?

Yes. In addition to paper letters sent by post, digital story letters are available for families who prefer an instant download or live internationally.

OTTO & BEAR’S LETTERS REFUND POLICY

At Otto & Bear’s Letters Ltd, every story, illustration, and monthly letter is created with care and imagination. We want you and your child to truly love your experience.
If something feels off or you need support, please email us at hello@ottoandbearsletters.com -we’re here to help.

This policy explains how refunds work for digital subscriptions, letter subscriptions, gift and yearly plans.

DIGITAL SUBSCRIPTIONS

Instant Delivery No Refunds After Access

Digital letters are delivered instantly to your email.
Because this is an immediately accessible digital product, we cannot offer refunds once the first letter has been emailed or downloaded.

Monthly Digital Subscriptions

You may cancel at any time.

Your subscription will remain active for the current billing month.

You will continue to receive any remaining letters for that month.

Your subscription will not renew on the next billing date.

Yearly Digital Subscriptions

If you cancel within the first month and you have received no more than one digital letter, you may receive a full refund.

After more than one month, your refund (if eligible) will be calculated as:
Yearly price minus the number of months already received at the monthly digital rate.

Example:
Yearly digital = £40
Cancel on month 3 → you received 3 letters
Refund = £40 – (3 × £4) = £28

LETTER SUBSCRIPTIONS

Paper letters are printed, prepared, and mailed by hand. Because of this, refund rules differ from digital subscriptions.

Monthly Subscriptions

You may cancel at any time.

Once a letter has entered the mailing queue or has been mailed, it cannot be cancelled or refunded.

Your subscription will not renew the following month.

Yearly and Gift Subscriptions

If you cancel before your first mailed letter, you may receive a full refund.

After your first mailed letter, refunds are calculated as:
Yearly paper price minus the number of mailed letters × monthly paper rate.

Example (Yearly = £100):
Cancel after 3 mailed letters → refund = £100 – (3 × £10) = £70

Lost, Damaged Mail or Misdelivered Mail

If a letter arrives damaged or does not arrive within a reasonable timeframe, we will happily send a replacement at no cost.

If a letter is lost because the address on file was outdated, we can still resend a replacement; postage fees apply.

To request a replacement or update your address, please email hello@ottoandbearsletters.com

INTERNATIONAL ORDERS

International subscribers pay an additional postage fee at checkout.
Rates may vary depending on region (EU, USA/Canada, Australia/NZ, and Rest of World).
These rates will be displayed clearly before purchase.

International postage is non-refundable once the letter has been shipped.

PAUSING A SUBSCRIPTION

You may request to pause your subscription at any time.
Paused subscriptions do not receive letters and are not billed.
When reactivated, billing resumes on your next scheduled billing date.

Email us at hello@ottoandbearsletters.com to pause or reactivate.

PROCESSING TIME

Refunds may take 7–10 business days to appear, depending on your bank.
All refunds are issued to the original payment method used at checkout.

Country/region